Contact
A person reads these.
Replies within two business days, usually the same day. Write to tismcomm@gmail.com.
Answered before you ask
Four of every five messages are one of these. If yours is here, you have your answer now instead of on Thursday.
Where is my order?
Tracking can sit still for two to five business days after dispatch before it updates. That is normal and does not mean it is lost. If it has not moved in ten business days, write in and we will chase the carrier.
I want to send something back.
You do not need to explain yourself or make a case. Send your order number and one line on what went wrong, and we will send return instructions. Used is fine, that is the point of sixty days. Full detail on the Refund Policy.
It arrived damaged, or it is the wrong thing.
Send a photo within seven days of delivery. We replace it or refund you, your choice, and you will not be asked to pay return shipping.
I put the wrong address in.
Write in within twelve hours and we will fix it if the order has not shipped. Once it has left, we cannot reroute it.
Include your order number. It turns a two day back and forth into a single reply, and it is the only thing we will otherwise have to ask you for.
Still need us?
Anything at all, including a product you think we should be carrying.
Monday to Friday, 9am to 5pm Eastern